Privacy Policy

Revision 01, of 7/7/2023

We recommend reading this privacy policy in its entirety to ensure you are fully informed.

I. INTRODUCTION

This policy describes the types of information that TERRALÍNGUA may collect from you or that you may provide when visiting the websitehttps://www.terralinguatranslations.com, as well as our procedures for gathering, utilizing, safeguarding, and revealing such information. This policy does not cover information collected through offline channels or any other methods, whether on another TERRALÍNGUA website, by third parties, or through applications or content (including advertising) that might be linked to or accessible from our website.

TERRALÍNGUA is dedicated to safeguarding your privacy. The aim of this policy is to clarify the types of information we collect and to inform you about the specific practices and guidelines that ensure the security and confidentiality of your personal data. Please take the time to carefully review this policy. If any of the terms in this policy are unacceptable to you, kindly refrain from using the website or providing any personal data.

II. INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

We gather various forms of information from our website users, which may include data defined as personal information under the LGPD. This could encompass details such as your name, email address, social media profiles, date of birth, phone number, country, job title, company name, physical mailing address, industry, current customer status, files you've sent, service interests, information regarding inquiries and requests, payment information, and codes related to taxes and social security. This data is categorized as "identifying information" since it personally identifies you. We only request personal information that is relevant to providing a service to you. This information will be used solely to assist us in delivering or enhancing this service.

Registration data: When you visit our website, our servers may automatically log the standard information provided by your web browser. This data is classified as "non-identifying information" since, by itself, it does not personally identify you. This may encompass your computer's Internet Protocol (IP) address, your browser type and version, the pages you access, the timestamp and date of your visit, the duration of your stay on each page, and additional details. The information we collect may vary based on the specific settings of your device and its software. We suggest reviewing the policies of your device manufacturer or software provider to ascertain the types of information that may be accessible to us.

1. Information you provide to us

The information we gather via our website may include:

Information you provide when completing forms on our website; data we process and use to respond to your service and customer service inquiries; and feedback you provide regarding our website. We make it explicitly clear to you the personal data we request and the reasons for requesting it. We also retain records and copies of your correspondence with us, including email addresses.

2. Information we gather about you

Similar to many other websites, as you navigate and engage with our website, we may utilize automatic data collection technologies to acquire specific details about your hardware, browsing behavior, and patterns. This information may encompass:

Details of your website visits, encompassing the resources you access, download, and utilize on our site, such as videos and PDFs; traffic data, location data, logs, language preferences, date and time of access, frequency, and other communication-related data; information about your computer and Internet connection, including your IP address, operating system, host domain, and browser type; as well as particulars regarding referring sites (URL).

We gather information in a fair and lawful manner, with your awareness and consent. You are welcome to decline our request for this information, but please be aware that we may not be able to offer certain services you desire without it. The automatically collected information consists of statistical data that aids us in enhancing our website and delivering a more tailored service. This is achieved by enabling us to:

Understand website traffic patterns; track website visit counts; recognize traffic sources, enabling us to assess and enhance website performance; identify the most and least accessed pages and content; monitor search patterns on the site to offer more user-friendly navigation suggestions; and determine user frequency.

3. Storage and Processing of Data

The personal information we gather is stored and processed in facilities located either at our own premises or those of our suppliers. We only transfer data to jurisdictions governed by data protection laws that align with our dedication to safeguarding the privacy of our users.

We only retain personal information for the duration required to provide a service or enhance our services in the future. Throughout this period, we will employ commercially reasonable methods to safeguard it against loss, theft, unauthorized access, disclosure, copying, use, or modification. That being said, it's important to emphasize that no method of electronic transmission or storage is entirely secure. As a result, we cannot provide an absolute guarantee of data security.

In the event you request the deletion of your personal information, or if your personal information becomes irrelevant to our operations, we will promptly remove it from our system.

4. Google Analytics

This website utilizes Google Analytics, a web analytics service offered by Google, Inc. Google Analytics employs cookies, which are text files stored on your computer, to assist in the analysis of user interactions with the website. The data produced by the cookie regarding your website usage will be sent to Google and stored on servers located in the United States.

Google will employ this information on our behalf as the operator of this website to assess your website usage, create reports on website activity, and offer other services related to website activity and Internet usage for us.

If IP anonymization is enabled on this website, your IP address will be shortened within the European Union. In exceptional cases, the full IP address may be transmitted to a Google server in the United States and truncated there. It's important to note that IP anonymization is indeed active on this website.

The IP address sent by your browser as part of Google Analytics will not be linked to other data stored by Google. You have the option to decline the use of cookies by configuring your browser settings, but please be aware that doing so might limit your ability to fully utilize this website.

Additionally, you can choose to opt out of future tracking by Google Analytics by downloading and installing the Google Analytics opt-out browser add-on tailored for your current web browser. https://tools.google.com/dlpage/gaoptout.

5. Social Media Plugins

Our website incorporates web page elements from the social networks Facebook and LinkedIn. The providers of these plugins are Facebook Inc. and LinkedIn Corporation. Web page elements consist of items such as buttons (commonly referred to as "social plugins") or integrated content from these providers.

When you access a page on our website that contains a web page element from these providers, your browser initiates a direct connection to the respective provider's server. The content of the web page element is directly sent by the provider to your browser and incorporated into the website. Through the integration of web page elements, providers gain insight into the fact that your browser has accessed the relevant page on our website, even if you don't have a profile with that particular provider or aren't currently logged in. This information, which includes your IP address, is sent directly by your browser to the provider's server and stored there. If you are connected to any of these services, the respective provider can directly link your visit to our website with your profile on their platform. It's important to note that we have no control over the data parameters that providers collect through these web page elements. For comprehensive information regarding the purpose and scope of data collection, as well as the subsequent data processing and usage by these providers, and for insights into your associated rights and privacy protection configuration options, please consult the provider's privacy policies:

Facebook: https://www.facebook.com/about/privacy

LinkedIn: http://www.linkedin.com/legal/privacy-policy

6. Web Beacons

We presently engage multiple online partners to aid us in the management and optimization of our online business and communications. We employ the services of a marketing company to assist us in gauging the efficacy of our advertising efforts and how visitors interact with our website. To achieve this, we utilize web beacons and cookies provided by the marketing company. A web beacon, also known as a web bug or pixel tag, is typically a transparent graphic image, often as small as 1 pixel by 1 pixel, that is embedded on a website or within an email. Its purpose is to monitor the behavior of users who visit the site or open an email. By enhancing our records with this data, we gain insights into various aspects, such as which pages are more appealing to our visitors and which of our services are of greater importance to our customers. While the marketing company records this information on our behalf, we retain control over how this data may or may not be utilized. If you prefer not to assist us in enhancing our website, products, and offers, you have the option to opt out of this website analytics tool by contacting us via email at data-privacy@terralinguatranslations.com.

7. Cookies Used on Our Website

We employ "cookies" to gather information about you and your interactions on our website. A cookie is a small piece of data stored by our website on your computer. It is accessed by the website each time you visit, enabling us to comprehend how you use our website. This, in turn, assists us in delivering content aligned with the preferences you specify. Our website employs both single-session cookies (temporary) and multi-session cookies (persistent). Temporary cookies have a limited duration, only lasting as long as your web browser remains open, and are primarily used for technical purposes, such as improving website navigation. Once you close your browser, these cookies vanish. Persistent cookies, on the other hand, remain stored on your computer for extended periods. They serve various purposes, including tracking the number of unique visitors to our website, page views, and the duration users spend on a page, among other relevant web statistics. It's important to note that cookies, on their own, are not utilized by the company to disclose your identity. Instead, they help identify your browser, not you, to our servers when you visit our website. If you wish to disable the use of cookies or remove them from your computer at any time, you can do so by adjusting your browser settings (refer to your browser's "Help" menu for instructions on deleting cookies). However, please be aware that enabling cookies may be necessary to access specific information on our website.

Please refer to our Cookie Policy for more information.

III. HOW WE USE YOUR INFORMATION

We utilize a blend of identifying and non-identifying data to gain insights into our visitors, understand how they engage with our services, and enhance the overall experience for future website visitors. We do not publicly disclose the specifics of this data but may share aggregated and anonymized versions, such as in reports on website and customer usage trends.

Additionally, we may use your personal information to contact you with updates about our website and services, as well as promotional content that we believe may be of interest to you. If you prefer not to receive promotional content, please follow the provided "unsubscribe" instructions. Instructions can be found in all promotional correspondence we send.

Below, you'll find details on how we process information collected about you, including personal data, and the corresponding legal basis. We may process your information when the processing is:

- For the conclusion or performance of a contract with you, for example:

a) Meeting our obligations under contracts between you and us, and delivering the requested information and services.

b) Handling your job application.

- To comply with legal obligations.

- For the purposes of legitimate interests pursued by us or a third party (provided it doesn't violate the fundamental rights or freedoms of the data subject).

For instance: This implies that the organization has a valid reason (legitimate interest) for processing your data, as long as it doesn't impede your fundamental rights and freedoms.

For instance, they may utilize your data for marketing purposes, but they must ensure it's executed in a manner that respects your privacy and rights.

It's essential to note that individuals generally possess certain rights when their personal data is processed, including the right to access, rectify, or delete their data. Organizations are typically obligated to maintain transparency regarding how they handle personal data.

- To optimize the presentation of content on our website, tailored to you and your computer;

- To enable your participation in interactive features of our service when you choose to do so;

- To maintain the security of our website;

- To offer technical support and enhance our website and services;

- To provide information you've requested and address your inquiries;

- To inform you about changes to our service or website;

- To engage with you, especially if you are a customer, in order to provide information about services akin to those involved in prior sales or negotiations with you.

1. Third Party Access to Information

We utilize third party services for:

• Analytics monitoring

• Payment processing

These services may access your data solely to carry out specific tasks for your benefit. We never share any personally identifiable information without your explicit consent. Nor do we grant them permission to disclose or use our data for any other purpose.

On occasion, we may grant limited access to our data to external consultants and agents for analytical and service improvement purposes. This access is granted only for the duration necessary to fulfill a specific function. We exclusively collaborate with external agencies whose privacy policies are in alignment with ours.

We will reject data requests from governments and law enforcement authorities if we deem them too vague or unrelated to the stated purpose. Nonetheless, we may choose to cooperate if we believe that the requested information is essential and fitting to comply with legal processes, safeguard our rights and property, protect public safety or individual well-being, prevent a crime, or thwart what we reasonably believe to be an unethical, illegal, or prosecutable action.

We do not share or provide information to third parties. Your personal information is not sold or rented for marketing purposes or to third parties.

If you wish to restrict the use of your data, simply opt-out when we request your consent on the relevant forms where we collect your data, or unsubscribe by sending your request to data-privacy@terralinguatranslations.com.

IV. DISCLOSURE OF YOUR INFORMATION

We may reveal aggregated data about our users and information that does not identify any specific individuals without restrictions. In compliance with applicable laws and regulations, we may disclose personal data that we collect or that you provide, as described in the previous section (III).

Subject to applicable law and regulations, in the event of a sale, merger, consolidation, change in control, transfer of substantial assets, reorganization or liquidation, we will transfer, sell or assign to third parties information relating to your relationship with us, including, without limitation, data personal information you have provided and other information relating to your relationship with us.

To contractors, service providers and other third parties we use to support our services or in connection with the administration and support of the activities referred to previously in this policy, who are bound by contractual obligations to keep personal data confidential and use it only for the purposes to which we disclose it to them (e.g., database hosting providers, payment providers, managed service providers, developers, consultants; service providers who assist us in managing customer relationships, developing and managing content, as well as facilitating the submission of documents provided by you through our Website). If you have any questions or concerns about a service provider or partner, please contact us at data-privacy@terralinguatranslations.com.

To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or another sale or transfer of all or part of TERRALÍNGUA's assets, whether as a going concern or as part of a bankruptcy action, liquidation, or a similar proceeding, in which company-held personal data about users of our website are among the transferred assets.

To fulfill the purpose requested by you. For instance, if you send us an email requesting us to contact a third party, we may transmit the contents of your email to the recipient.

For any other purpose disclosed by us at the time you provide your information, or with your consent as required by applicable laws and regulations.

If you have questions about the legal basis for collecting and using your personal data, please contact us at data-privacy@terralinguatranslations.com.

We may also be obliged to disclose or share your personal data to fulfill legal obligations or enforce our terms of use and other agreements, including for billing and collection purposes, or to safeguard the rights, property, or safety of TERRALÍNGUA, our customers, or third parties. This may involve sharing information with other companies and organizations for the purposes of fraud protection and reducing credit risk.

V. INTERNATIONAL TRANSFERS OF PERSONAL DATA

The data we collect from you may be transferred to, and stored at, a location outside the European Economic Area, including the United States. It may also be processed by employees working outside the EEA, either on our behalf or for other entities acting as data processors. These employees may be involved in tasks such as fulfilling your requests or orders and providing support services. For intra-group data transfers, the Company has established international data transfer agreements based on EU standard contractual clauses to ensure adequate safeguards for personal data transferred to countries outside the EEA where an adequate level of protection is not yet guaranteed. Regarding transfers to third party processors, the company has implemented various protection measures, such as EU Standard Contractual Clauses or certification under the EU-US Privacy Shield, as applicable. To obtain a copy of the relevant protective measures, please contact us at data-privacy@terralinguatranslations.com.

VI. DATA RETENTION

Unless mandated by law, TERRALÍNGUA will delete personal data when it is no longer required for the purposes for which it was collected or otherwise processed. This includes instances when you withdraw your consent (if the processing was based on your consent) and no other legal basis for processing exists, when you object to the processing and there are no overriding legitimate grounds for the processing, when your personal data is processed unlawfully, or when it is necessary to comply with legal obligations.

VII. CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION

We are committed to providing you with greater control over the personal data you provide us with. We have established mechanisms to grant you the following controls over your information:

- Cookie settings. You can configure your browser to block all or some browser cookies or receive notifications when cookies are sent. Please be aware that disabling or rejecting cookies may result in certain parts of this website becoming inaccessible or functioning improperly.

- Do not track. We do not track our customers through third party websites.

VIII. YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA

As our user, you possess the right to be informed about how your data is collected and used. It is your right to know what data we collect about you and how it is processed. The right to correct and update any personal information about you, and to request the deletion of such information. You can make corrections or remove your account information at any time using the tools provided in your account control panel.

The right to restrict or object to our use of your data while retaining the right to utilize your personal information for your own purposes. You have the right to opt out of the use of data concerning you in decisions based solely on automated processing.

Please do not hesitate to reach out if you have any concerns or questions about how we handle your data and personal information.

In accordance with applicable laws and regulations, you can exercise the following rights:

To request access to your personal data, which includes the right to obtain confirmation from us as to whether personal data related to you is being processed and, where applicable, access to the personal data and information about how it is processed.

To rectify or delete your personal data, which includes the right to have incomplete personal data completed, including by providing additional information, and certain rights to request that we delete your personal data without undue delay.

To restrict or object to the processing of your personal data, which includes the ability to restrict us from continuing to process your personal data under certain circumstances.

Data portability, which includes certain rights to have your personal data transmitted by us to another data controller.

If data processing is based on your consent, you have the right to withdraw that consent at any time.

You have the right to lodge a complaint with a supervisory authority.

To make a request related to the above rights, please send an email to data-privacy@terralinguatranslations.com.

IX. DATA SECURITY

We have implemented measures aimed at safeguarding your personal data from accidental loss and unauthorized access, use, alteration, and disclosure. Personal data provided to us under this policy will be encrypted during transmission and while at rest.

However, it's important to note that the transmission of information over the Internet is not entirely secure. While we will make every effort to protect your personal data, we cannot guarantee the absolute security of data transmitted to our website.

X. THIRD PARTY WEBSITES

Our Website may feature links or references to other websites beyond our control. Please be aware that this policy does not extend to these external websites. TERRALÍNGUA advises you to review the privacy statements and terms and conditions of the linked or referenced websites that you visit. These third party websites may deploy their own cookies and other tracking mechanisms, record your IP address, and collect data or request personal information.

XI. UNDER 16 YEARS OLD

We are dedicated to safeguarding the privacy of children using our services. We encourage parents to collaborate with us in preserving their children's privacy and ensuring a secure and enjoyable online experience.

Our website is not designed for individuals under the age of 16, and TERRALÍNGUA does not knowingly collect or use any personal data from individuals under the age of 16. No one under the age of 16 should provide information to the website. If we discover that we have gathered or received personal data from an individual under 16, we will promptly remove that information. If you suspect that we may have information from or about an individual under 16, please reach out to us at data-privacy@terralinguatranslations.com.

XII. REVISIONS TO OUR PRIVACY POLICY

We reserve the right to make changes to our privacy policy as we see fit, in order to reflect prevailing practices. Any modifications will be posted on this page. In the event of significant alterations to how we manage your personal data, we will notify you through a notice on the website's home page.

The date of the last revision of this policy is indicated at the top of the page. It is your responsibility to periodically check and review updates to this policy. Your continued use of our website after such changes will be regarded as your acceptance of these policy amendments.

XIII. LIMITS OF OUR POLICY

This privacy policy exclusively pertains to the collection and management of data conducted by TERRALÍNGUA. We exclusively collaborate with partners, affiliates, or other providers whose privacy policies align with ours. Nonetheless, we cannot assume responsibility or liability for their individual privacy practices.

Our website may feature links to external websites that we do not administer. Please be aware that we lack control over the content and policies of these websites, and therefore cannot assume responsibility or liability for their distinct privacy practices.

XIV. DATA CONTROLLER AND CONTACT INFORMATION

TERRALINGUA’S Data Controller - Mauro Bertuol

Terralingua Corp, 1395 Brickell Ave Suite 800, Miami FL, 33131 USA.

If you have any questions or concerns about this policy and our privacy practices, you can contact our Data Controller at data-privacy@terralinguatranslations.com.

This policy came into effect on May 25, 2018.