Confidentiality and data protection policy

The concept of confidentiality establishes that an individual or institution should safeguard, protect or maintain confidential the information supplied by its customers, not allowing third party access to such information without permission from the owner of the information. Confidentiality is deeply associated with an ethical approach. It is a form of conduct that creates a special relationship in which the protection of information is a fundamental principle.

In the world of business today, any competitive advantage becomes a high value asset and accordingly, information belonging to companies is increasingly protected. Confidentiality has become a routine part of many professional activities. Translation companies deal with sensitive information whenever they provide services to their customers. The way this information is handled can make all the difference between success and the frustration of failure in a project.

Terralíngua maintains confidentiality agreements with its customers, and all company employees and vendors are bound by nondisclosure agreements. This ensures that information provided by our customers is always maintained in absolute confidentiality and is protected from unauthorized external access.

At Terralíngua, all physical documents received from clients are destroyed, preventing any access to the information provided. The Terralíngua website is secure, and each of our customers has an individual password to access our portal. Via the portal, customers can upload their digital documents, and it is through this environment that customers can also download their translations. Our vendors also access the Terralíngua Portal with their individual passwords and have access to authorized information only. With the above measures in place, we can guarantee the secure transmission of our customers' documents.

Terralíngua also maintains a privacy policy which guarantees the exclusive use and non-disclosure of any information obtained through use of the website.

The security of information belonging to our customers is one of Terralíngua's guarantees of success.